“Dear Edith;

I can’t thank you enough for all the work you did as a liaison between myself and the people who would be responsible for repairs to our Psion Handheld Computer. Sometimes in our busy lives we, as people forget to show our appreciation and gratitude for people like you, who have gone out of their way to make us feel important. You have made me feel very good about IBC because with all of the frustration and delays in having California Cascade‘s equipment repaired, you took the time to connect with me and assure me that everything that you could do to help would be done.

The warranty replacement Psion is working beautifully. I know I haven’t called you personally to thank you, but I do want you to know what a pleasure it was and hopefully will continue to be, to know that when I call, your friendly and helpful voice will be on the other end of the phone to guide me through my problem.”

Katherine Snyder, Inventory Control - California Cascade Industries
Sacramento, CA

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