Top 10 Point-of-Sale Hardware FAQ
1. Why should I buy from IBC?
A: IBC and Windward Software have partnered up to ensure that the point of sale hardware we recommend is always the latest in technology and guaranteed compatible. With each complete system purchased, we also, at no extra charge, pre-load Windward Software and Pervasive Software and pre-configure each peripheral purchased from us to ensure a smooth setup in your store.
2. What is the warranty on your products?
A: Most peripherals in our point of sale systems have 3 year warranty. Our recommended PC brand is Lenovo which have 3 year ON-SITE warranty; a crucial detail for businesses to minimize valuable downtime.
3. Can I use some of my existing hardware?
A: Although existing hardware can be used, IBC cannot be responsible for guaranteeing its compatibility and functionality with Windward software. Many older components use serial or parallel connections which are not common on newer PC’s.
4. Your computers seem more expensive than I see at Staples/Office Depot. Why?
A: The computer systems that we offer are meant to operate in business environments and have been built stronger and incorporate business driven operating software that consumer grade equipment purchased at big box stores does not offer. That difference in quality and performance is why most Lenovo PC’s that we recommend come with 3 year on-site warranty.
5. How long does it take to have my POS system pre-configured and sent?
A: The length of time depends on the system size but generally with systems up to five full point-of-sale registers a lead time of 7-10 business days is standard.
6. Do I need a touch screen?
A: Touch screens are very much a customer preference. What we have found is that customers that have store environments where all products are pre-configured into the software and no additional product details or customer details need to entered, the touch screen is great. For customers that need to enter in customer details, product details or notes with each order there has been a tendency use a keyboard and mouse only making the touch screen redundant.
7. Why should I go with a wireless scanner?
A: Most corded scanners come with a 6 foot usb cable and most point of sale systems that we configure include a small form factor PC that is placed under the desk. Once the scanner is connected to the computer under the counter, it usually leaves very little room to move the scanner on the counter. A wireless scanner allows customers to leave larger items in their buggy’s or allows the cashier to walk across the store to scan something really big without stopping the transaction.
8. Do I need an external server back up?
A: IBC always recommends using an external back up. This will protect your information incase of fire/flood/theft. This could be as simple as backing up the critical files onto a secure USB flash drive. Some customers also choose to automatically upload their mission critical data to an off-site server.
9. Why do I want multiple hard drives in my server?
A: Although IBC’s hardware is dependable and long lasting, there is always a chance that hard drives fail. In most cases we recommend a secondary drive to mirror the first so that in case failure, your daily operations are not interrupted.
What server software should I use?
A: The software that is currently recommend for use with Windward Software is Microsoft Server 2008 R2. This software has been well tested and from our opinion has the least amount of issues during continuous business use.