Top 10 Point-of-Sale Hardware FAQ

1. Why should I buy from IBC?
A: IBC and Windward Software have partnered up to ensure that the point of sale hardware we recommend is always the latest in technology and guaranteed compatible. With each complete system purchased, we also, at no extra charge, pre-load Windward Software and Pervasive Software and pre-configure each peripheral purchased from us to ensure a smooth setup in your store.

2. What is the warranty on your products?
A: Most peripherals in our point of sale systems have 3 year warranty. Our recommended PC brand is Lenovo which have 3 year ON-SITE warranty; a crucial detail for businesses  to minimize valuable downtime.

3. Can I use some of my existing hardware?
A: Although existing hardware can be used, IBC cannot be responsible for guaranteeing its compatibility and functionality with Windward software. Many older components use serial or parallel connections which are not common on newer PC’s.

4. Your computers seem more expensive than I see at Staples/Office Depot. Why?
A: The computer systems that we offer are meant to operate in business environments and have been built stronger and incorporate business driven operating software that consumer grade equipment purchased at big box stores does not offer. That difference in quality and performance is why most Lenovo PC’s that we recommend come with 3 year on-site warranty.

5. How long does it take to have my POS system pre-configured and sent?

A: The length of time depends on the system size but generally with systems up to five full point-of-sale registers a lead time of 7-10 business days is standard.

6. Do I need a touch screen?

A: Touch screens are very much a customer preference. What we have found is that customers that have store environments where all products are pre-configured into the software and no additional product details or customer details need to entered, the touch screen is great. For customers that need to enter in customer details, product details or notes with each order there has been a tendency use a keyboard and mouse only making the touch screen redundant.

7. Why should I go with a wireless scanner?

A: Most corded scanners come with a 6 foot usb cable and most point of sale systems that we configure include a small form factor PC that is placed under the desk. Once the scanner is connected to the computer under the counter, it usually leaves very little room to move the scanner on the counter.  A wireless scanner allows customers to leave larger items in their buggy’s or allows the cashier to walk across the store to scan something really big without stopping the transaction.

8. Do I need an external server back up?

A: IBC always recommends using an external back up. This will protect your information incase of fire/flood/theft. This could be as simple as backing up the critical files onto a secure USB flash drive. Some customers also choose to automatically upload their mission critical data to an off-site server.

9. Why do I want multiple hard drives in my server?

A: Although IBC’s hardware is dependable and long lasting, there is always a chance that hard drives fail. In most cases we recommend a secondary drive to mirror the first so that in case failure, your daily operations are not interrupted.

What server software should I use?

A: The software that is currently recommend for use with Windward Software is Microsoft Server 2008 R2. This software has been well tested and from our opinion has the least amount of issues during continuous business use.

How do I get UPC Barcodes for My Product?

From: The WSJ
Universal product codes — UPCs — are the 12-digit numbers that appear under the barcodes on many products. They are given out by GS1 , a nonprofit group that sets standards for international commerce.

Here’s how it works: Businesses pay to join GS1, and in exchange, it assigns each member its own identification number that appears as the first part of its UPC.

Companies usually need different UPC codes for each product they sell, even if it is just a different size. So companies will add more numbers to their GS1-issued identification code to identify each of their products. Each UPC can be used to produce a specific barcode that can then be printed out and attached to products or, ideally, incorporated into the product design so that it is easily scanned at the register.

But going this route isn’t exactly cheap. For membership in GS1, you must pay an initial fee of nearly $750 and then an annual maintenance fee of at least $150. The fees depend on the number of unique products you sell, along with your annual revenue. A membership form can be filled out online on GS1′s Web site .

Why should I choose IBC for my point of sale purchase?

1. We are proud to have a development team of professionals including network experts, software programmers and product specialists. From analysis to customization, installation to implementation, our team will work closely together with you and provide full consulting services for your point of sales system.

2. Point of Sale packages vary in capability. We have complete flexibility in system design and can increase functionality to cater for our customers’ needs in different business stages. We focus on ongoing development of our POS solutions in response to the dynamically changing environmental changes and market trend so as to make our systems the easiest, fastest, and the most reliable and advanced system possible.

3. We send you a tested system. Every point of sale component is un-boxed, inspected, plugged in, pre-configured and tested before it goes out. The computer systems are loaded with all corresponding drivers and each device is labeled for your convenience. When your system is delivered, you will know we have setup your entire system ahead of time to make sure everything works as it should. We want you to have a “Plug ‘n’ Play” experience.

4. Post sale support is always available. Although we pre-test each system before it is delivered, we know issues may arise and our dedicated team is here to help.

5. We don’t sell sub par equipment. All of our computer systems and point of sale peripherals are name brand and highly recognized product. We have teamed up with the best hardware partners to provide a long lasting solution. Most of our hardware has warranties of 3-5 years!

How does RFID Work?

1. Tag enters RF field
2. RF signal powers tag
3. Tag transmits ID, plus data
4. Reader captures data
5. Reader sends data to computer
6. Computer determines action
7. Computer instructs reader
8. Reader transmits data to tag

Why RFID?

Indirect line of sight, more efficient than bar codes.
Multiple reads at the same time. Able to add more information to the tag at a later date.
Huge cost savings over the long term.
Most accuracy than bar codes, which eliminates human error.

RFID Potential Benefits?

Product authentication
Diversion control
Portable database
Inventory management
Access control
Payment automation
Efficiency of data collection

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